| Satisfied customers are essential to our success. We will achieve total customer satisfaction by understanding what the customer wants and delivering it flawlessly . At HMRTECH, quality performance means two things. First, we take pride in satisfying our customers by delivering products and services that meet or exceed their specified requirements in a cost-effective and time-efficient manner. Secondly, the company and its employees commit to continuously improve the processes by which we provide our products and services, so that our work is done right the first time. We maintain an active, company-wide Quality program and, to ensure that quality performance is achieved, we rely on the integrity of each employee and a system of independent technical and management reviews to assure continual quality improvement that meet our commitments. |
HMRTECH® Quality Policy
Our QA Program, developed in full compliance with ISO 9001:2000, places
emphasis on customer satisfaction, continuous process improvement, and
individual ownership of the quality process.
Our program provides management and organizational elements with an independent assessment of the ability of support teams to anticipate, understand, and satisfy our customers’ requirements.
We have a formalized customer satisfaction process that includes Customer Satisfaction Surveys and monthly “how goes it” sessions with customers.